Support

After a short self-scan, Unshadow suggests the limiting beliefs to work on first and builds a daily plan of small practices: guided sessions, lessons, affirmations, journaling and tools. In the app each belief appears as a Shadow; every practice weakens it, and when it's cleared it turns into a Lumi and your companion hero grows. Missing a day is fine: pick up where you left off.

No. There's no sign-up, and every feature works offline. The internet is only used for ads, ad-consent messages and anonymous usage and crash reports.

Yes, in Settings → Program: pause and resume, change the program day, start a new program, or retake the scan. Starting a new program keeps your hero, items and Lumis.

No. It's a self-reflection and habit app for adults, not medical or psychological care. If you're struggling, please talk to a qualified professional. If you're in crisis, contact your local emergency services or a crisis line now.

Your Unshadow data is included in your normal iCloud or Google backup and in phone-to-phone transfer. You can also export a backup file in Settings → Data → Export backup, move it to the new phone, then choose Import backup (or "Restore from a backup file" on the welcome screen). Backup files work between iPhone and Android.

Settings → Data → Delete all data, then type DELETE to confirm. This erases all Unshadow data on the phone and cancels reminders. Uninstalling the app also removes it. See Delete your data.

Never. They stay on your phone and are never sent to us, advertisers or analytics. See the privacy policy.

Ads keep Unshadow free. They never appear during onboarding, sessions, running tools, journaling, the vow or transformations. Rewarded ads are always optional.

Settings → Ads & privacy → Privacy options. On iPhone, tracking permission is in the iOS Settings app → Privacy & Security → Tracking.

Settings → Ads & privacy → turn off "Share anonymous usage & crash reports".

Check that notifications are allowed for Unshadow in your phone's settings and that the reminder is on in Settings → Reminders. On Android, battery-saver or "sleeping apps" settings from some manufacturers can delay notifications: allow Unshadow to run in the background. Also check quiet hours in Settings → Reminders.

Open Settings → Display → 3D quality and choose Lite or Static. Unshadow also lowers quality automatically on phones that need it. Turning on Reduce motion calms animations too.

Check the phone's volume and silent switch, then Settings → Display for sound effects, music and character voices.